DineIn

A table reservation and food ordering system that helps customers to save time from skip queues and business owners reduce operating expenses.

This project is a research project that sums up my 2 years of study in the Master of Information Technology Management at the Faculty of Computer Science and Information Technology of the University of Malaya.

Supervised By: Dr. Hazrina Sofian (Senior Lecturer of University of Malaya)

MY ROLE

Product Designer

System Analyst

TOOLS

Adobe XD

Photoshop

Draw IO

Marvel

KEY SKILLS

System Thinking
Conceptual Mapping
Research Synthesis
Concept Ideation
User interview
User journey mapping
High-fidelity prototype

Interaction design

OVERVIEW

We are living at a fast pace and increasingly intolerant of everything that needs to be waiting especially in this pandemic era, including dining.

Restaurants are facing difficulties to handle and serve large numbers of customers, and this leads to the waiting time becoming longer. Customers might feel impatient if the waiting time is too long, also their risk of exploding to the virus might be increasing while queuing outside of the restaurant.

This research aims to substitute the existing ordering method by automating the food-ordering process in restaurants to enable customers to make food ordering, table reservation, and making payment in one application.

RESEARCH OBJECTIVES

To formulate a new process model to improve customers' dining experience through:

Allow customers to make table reservations online. Customers get their seat immediately once they reach the restaurant to avoid queuing and save time.

Automate the table arrangement process to fully occupy the seating capacity of the restaurant.

Allow customers to order meals online in advance to speed up the ordering process and reduce the restaurant’s human resources.

Automated the billing and payment process to avoid mistakes and safety

METHODOLOGY

This research adopts the Design Science Research Methodology (DSRM) to carry out the study as DSRM has demonstrated its ability to study the connection between research and professional practices.